• Orders placed before 12pm (AEST) each working day will generally be processed that same day.
• Orders placed after 12pm (AEST) each working day will be processed the following working day.
• Orders placed on weekends & public holidays will be processed next business day.
• Processing time frames may be longer for warehouses outside of NSW.

• Once your order has been dispatched from our warehouse you will receive a Shipping Confirmation email, which will include a unique tracking number for your order.
• To track your order, proceed to the link provided in your confirmation email.
• Shipping usually takes between 2-5 business days however, we do not guarantee delivery within any particular time frame.

• We have warehouses in NSW, QLD and WA.
• We endeavour to ship your order from the closest available warehouse, however, our priority is to fulfill your order in one shipment.
• If all items are available at a warehouse outside of our state, we will ship from this warehouse.
• On some occasions, you may receive more than one package, as your order will be shipped out of more than one warehouse based on our stock.

•  If there are delivery issues please contact our customer service team HERE.
• It is your responsibility to ensure that all address details provided are correct.
• We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.

• All orders returned to sender due to an incorrect address or not being claimed will be refunded less the cost of shipping.
• Missed or returned deliveries cannot be re-dispatched; you must place a new order.

• If you refuse a shipment from Everdure you are responsible for the original shipping charges that are incurred on the package and the cost of returning the package to Everdure.
• Upon receiving your refused delivery we will process a refund for your order, minus the aforementioned shipping charges.

• We are happy to accept returns on full price items that are in original condition should a request for return be received within 14 days of you receiving your order. Any items returned outside of this time frame will not be accepted.
• Upon receipt of the return authorisation number from Everdure, product needs to be shipped back to Everdure within 10 business days.
• If you purchased your full price item with a credit note or gift card, a new credit note or gift card with the purchase price of your item will be issued.

• Full price items can be returned for store credit, refund or exchange only.
• Please note all clearance orders are final.
• Original condition means the condition you received the item in, with all packaging and documents included in the box.
• Returned items must not be used or damaged in any way. They must have tags attached and must be returned in its original box or case.
• All items will be reviewed individually upon return. If your return is accepted, we will refund the price paid for your item via your original payment method.
• If we receive a returned item in an unsuitable condition, the refund will become void and the item will be sent back to you at your expense.

• The items you choose to return are your responsibility until we receive them. We are not responsible for any returned items that are lost in transit.
• We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.
• All return postage costs are at your expense, unless the item arrives not as ordered, damaged or is deemed faulty.

• Returns are processed within 5 working days of receiving them.
• You will be sent an email notification once your return has been processed.
• Refunds via PayPal clear almost immediately after they have been processed however refunds via credit card can take up to 5 working days depending on the financial institution.

Have an issue with a Everdure product or not working as expected?

Get in touch with our customer service team HERE who will assist with resolving any issues you might
have.

• Should you need any assistance in arranging a carrier for the return, please contact our customer service team HERE.